Contact Us
Get in contact with us by filling out this form. Please be aware that during the holiday season we get a lot of requests and it might take longer for us to get back to you. We try to provide you with an answer within 1-2 business days. Before contacting us scroll down to see if your question can be answered through the FAQ.
Maison de Monaco contact form
Frequently asked questions
1
Shipping
We try to ship your package the same day or the day after you placed your order. At the checkout the delivery time for each country is provided. This does not include delays. Sometimes orders outside the EU can take longer than expected. Once a package is shipped it's out of our control.
2
Returns
We accept returns within 14 days after the package is received. Your item can't be washed or worn (no smells or stains) when you sent it back. Once your return is accepted you receive back the money of your item(s). The cost of returning something is the responsibility of the customer.
3
Sizing
All of our items have a normal fit. Our hoodies are not oversized already. If you want your hoodie to fit normally, I recommend to stick with your own size. If you want the hoodie to be oversized, I'd recommend to size up. The best way to wash our items is inside out on a temperature not higher than 30 degrees.
4
Address and email
You ordered but after a few days you still haven't received your tracking information? There might be a chance that you forgot your house number or full address info. Please contact us to let us know your full address. You ordered but didn't receive a conformation email? Go to your spam, it normally should be there.
4
contact
If you're trying to contact us but haven't heard from us back through the contact form, please send us a DM on instagram. Please contact us only in English or Dutch, we want to work efficiently and can only provide you with a clear answer In these two languages. If you contact us, always provide us with your onder number.